9apiso paldo Privacy Policy

1. Information We Collect

When you register on 9apiso paldo, we collect personal information including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your GCash number or bank account details when you make a deposit or request a withdrawal. During your use of the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs. This information helps us deliver a smooth, secure, and personalised experience for every Filipino player on our platform. We only collect data that is necessary for the purposes described in this policy and do not request information beyond what is reasonably required.

2. How We Use Your Data

Your personal data is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with Philippine gaming regulations. We also use your information to send you important account notifications, respond to support requests, and detect any unusual or potentially fraudulent activity on your account. Where you have opted in, we may use your contact details to send you platform updates or relevant promotional information — you can withdraw this consent at any time. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out in accordance with applicable Philippine data privacy laws.

3. Sharing Your Information

9apiso paldo does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data securely and in accordance with applicable privacy standards. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies when required by law or when we have reasonable grounds to believe that disclosure is necessary to prevent fraud or protect the safety of our players. Any such disclosure will be limited to what is strictly required by the relevant legal obligation.

4. How We Protect Your Data

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your account is protected by password authentication, and we strongly encourage all Filipino players to use a strong, unique password and to keep their login credentials confidential. Sensitive financial data transmitted between your device and our platform is encrypted using secure protocols to prevent interception. Our internal systems are accessible only to authorised personnel who require access to perform their job functions, and all staff handling personal data are trained on data protection obligations. While no online platform can guarantee absolute security, 9apiso paldo takes every reasonable precaution to safeguard the information you entrust to us.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by applicable gaming and anti-money laundering regulations. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, subject to any retention requirements that apply. You may contact our support team at any time to enquire about the specific retention periods that apply to your data. We do not retain personal information beyond what is necessary for the purposes described in this policy.

6. Your Rights as a Player

As a Filipino player on 9apiso paldo, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or incomplete data, and in certain circumstances you may request that we delete your personal information. If you have provided consent for us to use your data for marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal. To exercise any of these rights, please contact our support team using the details available on the platform, and we will respond to your request within a reasonable timeframe. We are committed to upholding your data privacy rights in line with the requirements of Philippine law.

7. Cookies and Mobile Tracking

9apiso paldo uses cookies and similar tracking technologies to remember your preferences, maintain your session, and analyse how players interact with our platform. These technologies help us improve the overall experience and ensure that the platform functions correctly on your mobile browser. You can manage or disable cookies through your browser or device settings, although doing so may affect certain features of the platform. We do not use tracking technologies to build profiles for sale to third parties or to serve targeted advertising on behalf of external advertisers. For more information about how we use cookies and what choices are available to you, please contact our support team.

8. Changes to This Privacy Policy

9apiso paldo reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Continued use of the platform after any update is posted constitutes your acceptance of the revised policy. If you have questions or concerns about any changes, please reach out to our support team before continuing to use the platform.